Privacy Policy

Effective Date: January 8, 2026

Peak City Puppy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We collect information you provide directly to us, including:

Contact information such as your name, email address, phone number, and physical address. Pet information including pet names, types, and care requirements. Service preferences including requested services, scheduling preferences, and frequency of care. Payment information necessary to process transactions. Communications you send to us including inquiries, feedback, and service requests.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our pet care services. This includes scheduling and coordinating pet sitting and dog walking visits, communicating with you about appointments, updates, and your pets, processing payments for services rendered, sending appointment reminders and service confirmations via email, phone, or text message, responding to your inquiries and providing customer support, and improving our services based on feedback and usage patterns.

Text Message Communications

By providing your phone number and consenting to receive messages, you agree to receive transactional text messages related to your account, appointments, and services. These may include appointment reminders, scheduling confirmations, and updates about your pet’s care. Message frequency varies based on your service usage. Message and data rates may apply. Reply HELP for assistance or STOP to opt out of text messages at any time.

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software, and communication platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also share information with pet care team members and independent contractors who provide services to you, but only the information necessary to perform those services.

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These technologies help us understand how visitors use our site, remember your preferences, and deliver relevant advertising.

We use third-party advertising platforms including Google Ads and Meta (Facebook/Instagram) which may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google’s Ads Settings or the Digital Advertising Alliance’s opt-out page.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will comply within a reasonable timeframe, subject to legal and operational requirements.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.