Question | Answer | Response From |
When will the transition occur? | Starting February 1, 2022 the business will be under new ownership. There will be a 2 week training period where Lesley will remain supportive to ensure a smooth transition. Stacey W. will remain running daily Admin tasks with clients and supporting the team. | Lesley |
What prompted the sale of the business? | Prior to COVID, I had a strong desire to pivot my career into professional coaching and business consulting so I could better manage time with my young daughters. The pandemic put those plans on hold and a major health scare further cemented the desire to step back from a service business once it was rebuilt. I am so proud of this team and our full recovery in 2021. Now, I am truly excited to see what Jordan can do as an owner with full focus, heart and energy. | Lesley |
What is the new owner’s goals for the Company in 2022? | I want to continue building on what Lesley has poured into this company. I want to stand behind a company that is dependable, fair and trustworthy. Customer service will be of utmost importance and I hope that each experience with Peak City Puppy exceeds your expectations. (And if it doesn’t, let me know and I will fix it!) | Jordan |
Will my sitter/walker remain the same? | It is my full intention to have all staff members remain on through this transition. I understand each sitter/ walker will have to make their own choice but they will all be receiving an offer from me to come along for this ride. | Jordan |
How will the new owner take care of the team to encourage retention? | A job like pet sitting / dog walking should bring joy. How could we not love a position where our clients literally jump for joy when we walk in the door? I will remain transparent and open with the team to ensure we are all on the same page and issues that need addressed are. I will be respectful of them balancing this work and their personal lives and hope that we can work together to come to agreements that are mutually beneficial. | Jordan |
Will I have to sign up on a new portal? | No, I will have access to the portal you are already in. | Jordan |
Will I have to upload my credit card again? | No, all information will carried over because the portal will not be changing. | Jordan |
Will pricing change? | No pricing will change for existing customers for at least the remainder of 2022. | Jordan |
What are some of the benefits of the transition? | Peak City Puppy is already so great. It would be foolish of me to come in and say it is going to vastly improve with me as the new owner. I honestly hope the changes to you as an existing customer are minimal. I want the benefit of the transition to be that you didn’t even notice anything changed. Of course, if something has been less than perfect than this would certainly be a great time to get it resolved. Otherwise, I can just tell you that I will be a respectful, fair and diligent new owner. I won’t let you down! | Jordan |
Will the company still be insured and bonded? | Yes. | Jordan |
Who do I call/text or email with to get my questions answered? | All phone numbers and emails will remain intact and how you have previously communicated will still work. Please remember to contact Admin: Admin@PeakCityPuppy.com or 919-297-2008 (Text) or 919-367-7387 (Call) for fastest response to your needs rather than your walker/sitter. | Jordan |
Where can I find Lesley after she leaves Peak City Puppy? | Lesley is officially retiring from the dog walking and pet sitting business. She’s on LinkedIn and would love to keep in touch with former clients professionally. In 2021, she launched a career/life coaching and small business consulting practice called Bend & Sway Coach. She works with individuals at various crossroads: career change, marriage/divorce or recovery from physical or mental setbacks. She also became an NC licensed realtor and owns a dog-friendly short-term rental home off the Blue Ridge Parkway called Quiet Mountain Cabin. Please keep in touch! | Lesley |